Return and Exchange Policy

Return and Exchange Policy

1. General Information

Customer satisfaction is our top priority. If you encounter any issues with the products you purchased, the following policies apply to returns or exchanges.

2. Return Conditions

• Return Period: You may request a return within 7 days from the date of delivery.
• Return Requirements: Products must be unused, in their original packaging, and undamaged. Opened or used products cannot be returned.
• Return Process: You should submit your return request via [Contact Information]. Once your request is approved, you will receive instructions for the return process.

3. Exchange Conditions

• Exchange Period: You may request an exchange within 7 days from the date of delivery.
• Exchange Requirements: Products must be unused, in their original packaging, and undamaged. Exchanges are only allowed for different sizes or colors of the same product.
• Exchange Process: You should submit your exchange request via [Contact Information]. Once your request is approved, you will receive instructions for the exchange process.

4. Return and Exchange Costs

• Return Shipping Cost: The cost of returning products is the responsibility of the buyer. Once the returned products are received and verified, the product amount will be refunded as soon as possible, provided the product meets the return conditions.
• Exchange Shipping Cost: The cost of returning products for exchange is also the responsibility of the buyer. After the exchange is completed, the new product will be shipped to the buyer.

5. Return and Exchange Procedure

• Return and Exchange Request: You can submit your return or exchange request to [Email Address] or [Phone Number].
• Return and Exchange Address: Please send the returned or exchanged products to [Address].

6. Product Damages

If products are damaged during delivery, the damage must be reported immediately to the delivery personnel. Claims for product damage must be made within 3 business days from the date of delivery.